About Us

Munjez is a licensed commercial electronic platform that enables users to order paid delivery services for water and meals within the Kingdom of Saudi Arabia through an organized and professional system.
Important Notice: Munjez does not collect or receive donations and is not a charitable or fundraising entity. All services provided through the platform are paid delivery services and are operated in compliance with applicable e-commerce regulations in Saudi Arabia.

Scope of This Policy & Privacy Principles

This Privacy Policy explains how Munjez collects, uses, stores, and protects your personal data when you use our website, mobile application, customer support channels, or any related APIs.

Our privacy principles are based on:

• Collecting only the minimum data necessary to provide the service

• Never selling or trading user data

• Full transparency regarding data usage, retention periods, and authorized data sharing

• Compliance with applicable data protection regulations

How We Use the Platform & What Data We Collect

Users may place orders as guests without creating an account. In this case, only the information required to process and fulfill the order and send status notifications is collected.

When creating or activating an account:

• Verification is completed using a one-time password (OTP) sent to the user’s mobile number

• No passwords are required

• The mobile number is the primary account identifier

• Name and email address are optional and used only to improve communication

We may collect the following data:

• Contact Data: mobile number, optional email

• Order & Fulfillment Data: selected location, quantities, scheduling details, and service documentation (such as photos or videos when applicable)

• Payment Data: processed securely through certified payment providers (e.g., Apple Pay). Munjez does not store full card numbers

• Technical Data: device type, IP address, cookies required for functionality, performance logs, and error reports

When using gifting or third-party delivery features, limited contact details of the recipient may be stored solely for notification purposes. The user is responsible for obtaining any required consent from the recipient.

Use of Data, Sharing & Retention

Personal data is primarily used to:

• Process and fulfill orders

• Handle payments and issue confirmations

• Send notifications and service updates

• Ensure platform security and fraud prevention

• Improve performance and develop new features

• Comply with legal and regulatory obligations

With your consent, data may also be used for optional marketing communications, which you may opt out of at any time.

Munjez does not sell user data under any circumstances. Data is shared only to the extent necessary with:

• Payment gateways

• Notification and messaging providers

• Hosting and infrastructure providers

• Customer support systems

• Authorized operational partners responsible for order fulfillment

• Regulatory or judicial authorities when legally required

Order-related data and documentation are retained as required for operational, billing, and compliance purposes. Account data remains active while the account is in use and is deleted or anonymized within a reasonable period after account termination. Payment data remains tokenized and stored only by payment service providers.

Security, Cookies & User Rights

Munjez applies appropriate technical and administrative security measures, including encryption in transit, access controls, backups, and audit logs. However, no online system can guarantee absolute security.

We use:

• Essential cookies for sessions, cart functionality, and security

• Optional analytical cookies to improve performance and user experience

Users can manage cookie preferences via their browser or application settings. Disabling certain cookies may affect platform functionality.

In accordance with applicable laws such as the Personal Data Protection Law (PDPL), users have the right to:

• Access their personal data

• Request correction or deletion

• Restrict or object to certain processing activities

• Withdraw marketing consent at any time

To exercise these rights, identity verification may be required before fulfilling the request.